Source: The Standard Author: Joan Miyaoka 03/09/2009
Subject Concerned: Opinion Airlines Human Resource
Cathay Pacific does not need selfish childish adult passengers.
I find it disappointing that Cathay has upgraded to business class the lady who turned up well after the scheduled boarding time (of which being a frequent flier she must have been fully aware) and then threw a tantrum which would have done a two-year-old proud.
This is a reward for bad behavior and makes a mockery of Cathay's boarding time policy. She missed the flight through her own foolish fault and I am sure every passenger on board was happy Cathay offloaded her luggage rather than inconvenience them with a delayed departure.
I feel sorry that the staff member who filmed this woman's disgusting behavior was disciplined. It gave us all a good laugh and so it should.
Cathay, you got it wrong, you should have rewarded all ground staff involved in the incident for the calm way in which they handled the situation and thanked them for the free advertising the airline has received as a result of the YouTube video. You should have asked for an apology from this brazen woman when she visited your offices, not given one, and should have told her to find another airline to fly with.
Well done ground staff, I and others publicly applaud you even if your own management has failed to do so.