Cathay Pacific Enhances "Manage My Booking" to Offer More Online Self-Service Options

Source: Cathay Pacific Airways Limited    Author:    12/14/2009

Subject Concerned: Airlines   Air Travel in China   

On December 14, Cathay Pacific Airways announced a continuing enhancement of the "Manage My Booking" facility on the airline's website, offering a more complete and comprehensive online self-service platform for passengers to take more control over their journey.

Recent additions to "Manage My Booking" include an interactive seat map for eligible passengers to reserve their seats up to 180 days in advance, the ability to order special meals online, and customised inflight entertainment and destination information according to the passenger's itinerary.

"Manage My Booking" was introduced in May 2009 to offer passengers more control over their own travel itineraries. Key features now include:

• Viewing and checking status of bookings, inflight entertainment and duty free items available on flights, travel alerts and advisories, and other related information;
• Updating frequent flyer information, travel documents and contact details;
• Selecting or changing a seat from an interactive seat map and ordering special meal with instant confirmation;
• Upgrading to a higher class of service instantly with Asia Miles, if eligible;
• Checking-in 48 hours up to 90 minutes prior to flight departure.

Cathay Pacific is committed to providing world-class self service and the enhancement of "Manage My Booking" gives customers full control of their booking and travel information and the convenience of doing it all in one place. They can also view information that is customised, relevant and specific to their itinerary online.

Since the launch of "Manage My Booking", Cathay Pacific has seen more passengers logging in, with a rapid growth in the usage of both the advance seat reservation option and the online special meal ordering service since they were soft-launched in September.

Cathay Pacific Manager e-Business Lawrence Fong said: "We are pleased to offer further enhancements to the 'Manage My Booking' function, turning it into a one-stop-shop for passengers who want to manage various aspects of their own journey. Next year, we will make the service available through mobile devices, providing passengers with even more accessibility and convenience."

Full details of the "Manage My Booking" service can be found at the airline's website, www.cathaypacific.com (Manage Your Trip > About Manage My Booking).