Source: Adelaide Airport Limited Author: 03/13/2007
Subject Concerned: Airport
Adelaide Airport has been named as the world's second best airport in the 5 - 15 million passengers category at the Airports Council International 2006 awards for service quality in Dubai recently.
Adelaide finished just behind Central Japan Airport, and ahead of 23 other airports in the category.
It follows the airport's success in being named Australia's best capital city airport by the Australian Airports Association in 2006.
The Airport Service Quality awards rates airports on all aspects of their operations, from staff courtesy, flight information and security arrangements through to the speed of the baggage delivery service and even the availability of baggage trolleys.
Adelaide Airport Ltd Managing Director, Phil Baker, who was in Dubai for the ceremony, said he was delighted to receive the award on behalf of the company and all the staff.
"Setting a strategic target to be in the top three in our category within the first year of the new terminal's operation was possibly a bit optimistic, but to come in second is a credit to our staff, our airline customers and all involved in the day to day operations of Adelaide Airport's T1," Mr Baker said.
"As well as being a symbol of the performance of the terminal and its staff, it also provides a tremendous boost to the region as a whole by putting the name 'Adelaide' on the lips of major airlines and airport operators."
Adelaide Airport was the only Australian airport to be recognised at the awards dinner.
Airports Council International conducts independent surveys of passengers across a range of 34 separate measures throughout the year.
Overall, Adelaide Airport rated in the top 10 for all airports worldwide in areas such as courtesy of staff, cleanliness, security inspection efficiency and speed of the baggage delivery service.
It also rated in the top 10 for ambience and 'feeling of being safe and secure'.
Best airport worldwide was won by Seoul Incheon International Airport in South Korea.