Source: Airport Authority Hong Kong Author: 07/14/2008
Subject Concerned: Airport
Hong Kong International Airport (HKIA) has been voted the world's best airport for the seventh time in eight years in the annual Skytrax survey, which polled more than 8.2 million travellers of over 97 nationalities. Skytrax is an independent air transport research organisation based in London.
Conducted from August 2007 to May 2008, the World Airport Survey rated more than 190 airports on some 40 product and service categories, including staff efficiency and courtesy, terminal cleanliness, airport accessibility, shopping and dining options, Internet services, as well as security processing and immigration waiting times.
Stanley Hui Hon-chung, Chief Executive Officer of Airport Authority Hong Kong, thanked travellers for their support. "It's a great honour to be repeatedly recognised as the world's finest airport. This accolade belongs to the numerous government departments, airlines, franchisees, contractors, shops and restaurants, travel and transport industry, airport security and the Airport Authority that make up the 60,000-strong Hong Kong's airport community. Their dedication and hard work plays such an important role in our success."
"To meet growing demand and maintain our high service standards, we have launched a HK$4.5 billion enhancement programme for Terminal 1 and the airfield. We are working hard to minimise the inconvenience to passengers during the improvements, which will be completed by 2011," added Mr Hui.
Congratulating HKIA on its notable achievement, Skytrax Chief Executive Officer, Edward Plaisted, said, "To retain the title of world's best airport among such strong competition is clear testament to an airport that is satisfying its customers at the highest level. Like any other business, an airport is striving to deliver world-class standards that will make a customer want to use it again, and achieving this level of loyalty requires the highest levels of quality consistency - something where Hong Kong was singled out again and again during the survey."
Asian airports took four of the top five places this year. Singapore Changi Airport ranked second, Seoul Incheon International Airport was third, Kuala Lumpur International Airport came fourth and Munich Airport placed fifth.
For more information about the Skytrax survey, please see
http://www.worldairportawards.com/Awards_2008/Airport2008.htm